Payment Methods Policy

Welcome to Promptech Solutions. We are committed to providing a safe, transparent, and convenient payment experience for all our clients across Tamil Nadu, Pondicherry, and Bangalore. This Payment Methods Policy outlines the accepted payment options, transaction procedures, and related security measures for all hardware rental, sales, and service transactions with our company.

Accepted Payment Methods

To make the payment process easy and flexible, Promptech Solutions offers multiple secure payment options. Clients can choose any of the following methods:

• Bank Transfer / NEFT / RTGS: Direct transfer to our official company bank account. Bank details will be shared on the invoice or quotation.
• UPI Payments: Payments through UPI-enabled platforms such as Google Pay, PhonePe, Paytm, and BHIM UPI are accepted.
• Credit / Debit Cards: All major Visa, MasterCard, and RuPay cards are accepted through our authorized payment gateway.
• Online Payment Link: Secure payment links can be provided for digital transactions via our trusted payment partners.

Payment Terms

• All payments are to be made in advance unless otherwise specified in a written agreement or purchase order.
• For rental services, a refundable security deposit may be applicable as per the terms of the rental contract.
• Invoices must be settled within the stipulated due date to avoid service disruption or late payment charges.

Transaction Security

We value the trust our customers place in us and take every precaution to protect payment data:

• All online transactions are processed via SSL-secured payment gateways to ensure data encryption and confidentiality.
• We do not store sensitive information such as card numbers or CVV codes.
• All payments are handled through verified and compliant third-party banking or payment service providers that follow RBI and PCI-DSS standards.

Failed or Delayed Transactions

• In case of a failed or interrupted payment, any deducted amount will be automatically refunded to the original payment method within 5–7 business days.
• If a refund is delayed beyond this period, please contact our accounts department with proof of payment for assistance.

Offline Payments

We also accept offline payments such as bank transfers or cheque payments for corporate and bulk orders. Cheques must be drawn in favor of Promptech Solutions and are subject to realization before product dispatch or service activation.

Policy Updates

Promptech Solutions reserves the right to revise or update this Payment Policy at any time based on regulatory requirements or operational changes. Any updates will be published on our official website, and clients are encouraged to review this policy periodically.

Contact Information

If you have any queries regarding payment methods, billing, or refund status, please reach out to our support or accounts team:

• Email: Promptechmarketing2025@gmail.com
• Phone: +91 6383448897 | 044-48512223
• Address: No. 6, Visvanathan 2nd Cross Street, Karambakkam, Porur, Chennai – 600116.

Thank you for choosing Promptech Solutions. We appreciate your trust and assure you of a secure and professional payment experience.